⚠️ GOLDEN WEEK CLOSURE ⚠️ The YattaJapan warehouse and customer service will be closed from Saturday April 27th to Monday April 29th inclusive, then from Friday May 3rd to Monday May 6th inclusive. Shipments will continue from Tuesday April 30 to Thursday May 2, and will then resume on May 7. Thank you for your understanding! 申し訳ありません 🙇♂️
Shipping
YattaJapan offers 3 shipping options for your orders. Time and prices depend on the recipient country, but you can get an estimation by going in your shopping cart!
Here are our 3 shipping methods with an estimated time :
| SURFACE | AIRMAIL | EXPRESS |
 |  |  |
| Up to 12 Weeks | 10-15 days | 3-5 days |
| Japan Post (Surface) | Japan Post (Air Mail) | DHL / FedEx / EMS |
Please note that :
- All the packages are sent with a tracking number provided in your confirmation of expedition email
- For Express shipping, the carrier will be determined depending on the recipient country and the order’s weight/volume
- Due to the COVID-19 pandemic, Eco (SAL) method has been globally suspended and additional costs may apply for the standard shipping method.
We are doing our best to process orders within 48h during the week. A confirmation email is sent when the order has been shipped. Orders placed on Fridays and weekends will be shipped the next Monday or Tuesday.
72h have passed and you still haven’t received the shipping confirmation email?
Make sure to check your spams first, if it is not there, wait a few hours, the email can take some time to arrive. If after 72h you still haven’t received anything, send us a message via our contact form !
Tracking number
In your shipping confirmation email, you will also get a tracking number, thanks to which you will be able to track your order no matter what shipping method you chose!
Possible delays
The Japanese post closes during holidays and bank holidays, and these days are not necessarily the same in every countries! Which is why it is possible for an order to take a few more days to get to you, don’t worry!
Due to the pandemic, additional costs are to be expected on deliveries.
Custom charges
For all European orders, VAT is charged at checkout and you won't have any additional fees to pay once your parcel arrives!
For other countries, in rare conditions, VAT & custom charges may be required at the delivering stage of the parcel. We have no control over those fees which are the customer's responsibility.