Some products can be pre-ordered, this means that we register your reservation and ship it to you once it gets available, around the date specified on the product page. It is impossible to get a precise date of release of a product in advance.
Be careful not to mix pre-orders and in-stock products when filling your cart, for you order will be shipped once all the product are available! The payment must be made when pre-ordering the product.
Check our shipping section to know more!
The Japanese post closes during holidays and bank holidays, and these days are not necessarily the same in every countries! Which is why it is possible for an order to take a few more days to get to you, don’t worry! Because of the pandemic, the logistic has also been significantly impacted, but we are doing our best to maintain an efficient and quality service!
If even after the indicated time, you still haven’t received your order, please have a look at the I still haven’t received my order section of our FAQ.
*YattaJapan reserves the right to, after reviewing the requests on a case-by-case basis, decide to proceed to the cancellation of an order.
When preparing orders, we always make sure boxes get shipped in perfect condition. Unfortunately, we have no control over the possible mishandling of carriers when your item arrives in the destination country, as rare as it is, unexpected events may occur.
If you received a damage item, contact us via our contact form and make sure to :
We will do our best to solve this issue!
*We reserve the right to solve order problems on a case-by-case basis.
Sometimes mailmen forget to leave a delivery notice, so if you feel like your order is taking too long, don’t hesitate in checking its status thanks to the tracking number.
In most cases, the reason why your order has not arrived is whether :
Don’t worry! For orders shipped by the Japan Post, whenever an item cannot be delivered to the indicated address, they hold it for 15 days, after which the package is automatically returned to us (the time limit depends on the country).
Keep in mind that delivery time vary depending on the shipping method. Additional costs may apply in certain periods (such as the end of the year).
If you are facing problems with the tracking number of your package, send us a message via our contact form so we can have a look at what’s going on. In case the package returns to us, we can reship it to you, but depending on the issue’s cause, additional shipping costs may apply.
Please note that the exchange rate may vary.